How to be Positive in Outsourced Telemarketing Services

By Angela Garfinkel, President

Outbound telemarketing with respect integrety ethics and honesty on a sign postNo. Not interested. Thanks for your call, but no. **** No. You get the point. Working in outbound telemarketing sales can be a very difficult job. Working in telemarketing management is also hard but at least we are not the person that is told no every 5 to 7 minutes throughout an 8-hour day. Most telemarketing programs average 1 sale every 4 to 5 hours. Some really great programs get 1 sale every 2-3 hours. The very best programs get 1 sale every hour of calling. So, in an 8-hour day, that’s about 100 No’s and, at best, a hand full of yeses. Continue reading

Organized in Outsourced Telemarketing Services

By Angela Garfinkel, President

Outsourced telemarketing services checklistOne of my hobbies is organizing. I get sheer joy from taking disorganized stuff and organizing it. I also love to read books about organizing. Many of you have probably read that bestseller, “The Life Changing Magic of Tidying Up”, by Marie Kondo. If you haven’t read it, please pick it up, but promise me that after you’ve read it you will gift it to someone else or donate it. We all need less “stuff” hanging around in our homes. Unless that book gives you ongoing joy, let it go to someone else to learn from and enjoy. Continue reading

Achieve B2B Telemarketing Goals With An Experienced Team

By A.J. Windle, Director of Operations

Construction workers building a solid foundation in B2B TelemarketingThe most important part of building a home that you know will last forever is making sure that you have built that home on a strong foundation. The foundation is what holds your house up, it’s what makes your home steady and strong. Our foundation here at Quality Contact Solutions is unbreakable and every person plays a pivotal role in making sure that we are successful in the outbound telemarketing world.

B2B telemarketing is something here at QCS we thrive at. Our At-Home outbound telemarketing team has been successfully running B2B telemarketing campaigns for more than 8 years and I believe that having an amazing team is the foundation of that success. Let’s take a look at some of our key management players who help our at-home team win everyday! Continue reading

How to Ensure TCPA Consent for Outbound Telemarketing

By Angela Garfinkel, President

Author note: This article is focused on Prior Express Written Consent (PEWC) and what is required by the TCPA for placing compliant outbound telemarketing calls to wireless or VoIP phone numbers.


Outbound Telemarketing checkmark in a man's handThe Federal Communications Commission (FCC) issued a Declaratory Ruling in July 2015 which wreaked havoc on the outbound telemarketing industry. With the Ruling, the FCC determined that system that has the capacity to store or dial numbers automatically is considered an Automated Telephone Dialing System (ATDS). Long-story short, outbound marketers must clearly understand if they have Prior Express Consent (PEC) or Prior Express Written Consent (PEWC) with the leads in their marketing list prior to placing outbound phone calls. Continue reading