Call Center Outsourcing Vendors: Best Rep Attributes

By Marcia Jenkins, Senior Operations Manager

Here’s a question for call center outsourcing vendors: How do you know you have the best telemarketing reps on your campaign? They share many of the same characteristics.

Persistence

Happy with Call Center Outsourcing VendorsThe best outbound telemarketing sales reps are persistent. They continue firmly in a course of action in spite of difficulty or opposition. If you have ever done telemarketing, you know it’s tough! When a sales rep has been around a long time, you know they are a persistent person, working hard, day in and day out to overcome the obstacles in their way!

They have confidence and know they can get the job done. They take ownership and don’t look for reasons to explain away their poor results. These persistent reps keep trying to get better and use available resources. These reps grow every day and get better every day, they are not happy with mediocre results. Our outbound sales reps at QCS are persistent!

Curiosity

Another characteristic of the best Outbound Telemarketing Sales Reps is curiosity. These curious people want to learn. Discovering new things is part of their learning. They speak with others, read information and really think on things they don’t yet understand. They are also persistent in getting the answers. When they fail, they recognize it is a learning experience. They take what they learn and use it to their advantage on the next call. Our reps are curious and want to learn new things!

Optimism

One final characteristic is their optimism. Their glass is always half full and they can keep it positive. They can take the information they have learned, apply it and be successful. There is no whining or making excuses. The best outbound telemarketing sales reps are coachable and know that in order to get better, some things must change. When you provide feedback, you can help them get better as they take what you gave them last time and implement it, ready and willing to move to the next level, they are respectful and listen. The QCS team is optimistic!

Quality Contact Solutions works with a number of owner-operated call center outsourcing vendors and we have our own in-house work-from home call center. Between the two operating teams, we have the best outbound telemarketing reps around. We know what to look for and how to make it happen. Give us a call for your Telemarketing needs.

If you’re looking for a team that has the best outbound sales reps and you need results, then you’ve came to the right place. Give us a call at 1-866-963-2889 and press 1 for sales. Or email me at Marcia.Jenkins@qualitycontactsolutions.com.

If you want to learn more about becoming a qualified owner-operated call center outsourcing vendor for Quality Contact Solutions, email A.J. Windle at aj.windle@qualitycontactsolutions.com.

Marcia Jenkins is the Senior Operations Manager for Quality Contact Solutions. Prior to joining Quality Contact Solutions, Marcia was a sought- after 10-year call center veteran with the ability to manage and sell. Marcia is responsible for the day to day operations for the At Home Division. QCS At Home is a work-from-home telemarketing and call center solution focused on business to business outbound telemarketing, test-bed projects and special programs which are typically not well-suited for the traditional brick and mortar call center operation.