April 7, 2017 (Aurora, NE) The Quality Contact Solutions and Quality Voice & Data teams were the recipients of two awards during the Professional Association for Customer Engagement (PACE) convention and expo in Tampa, FL April 2-5, 2017. Dean Garfinkel was presented with the Distinguished Service Award in recognition of his leadership as the PACE National Board of Directors Treasurer for the past three years. In presenting the award, PACE Chairman, Stuart Discount noted that Dean was instrumental in leading the organization through tremendous change.
Kelsey Olsen, Director of Enhanced Telecom Services for Quality Voice & Data, accepted the Technovation Award from PACE for the TextDesk solution. The Technovation Award recognizes innovation in the contact center ecosystem. TextDesk is a web application allows a group of call center frontline agent users (SMS’rs) to concurrently handle multiple text conversations. In addition, concurrently a full suite of HTML APIs allows for easy to enable dialer script commands that can use variable data to send text messages with one click of the mouse. Reporting can be run, downloaded or called by an API allowing for real-time loading into center dashboards and client reports.
“Today’s leading edge contact centers are seeking ways to engage with their customers utilizing TEXT. Consumer behavior has changed over time. There was a time when the phone was the easiest way to get something done. Then the next generation of consumer behavior was to send an email and call if it’s urgent. Recently we see more consumers using email and then texting when it’s urgent. Millennials prefer a text back instead of a call back”, stated Dean Garfinkel.
About Quality Voice & Data
Quality Voice & Data offers technology solutions to the customer engagement industry. Each solution is specifically designed to ensure legal compliance and increased return on investment in the contact center. Services include LocalCallerid.com and Caller Name Display management, SMS Text messaging and advanced IVR solutions.
For more information please visit www.qualityvoicedata.com
March 6, 2017 (Aurora, NE) Quality Contact Solutions, Inc. (QCS) a contact center specializing in B2B sales has appointed Rich Hamilton, CECP to Director of Marketing and Product Development. In his new role, Rich will be leading the marketing efforts for the company as well as overseeing new product development.
“We’re thrilled to announce this move for Rich and the company. Rich has continuously been the utility player handling a host of critical enterprise projects for the company including the onboarding of all new technologies, applications, our PCI Level 1 certification, SASE17 and the development of products that offer our clients’ customers, the ease of using the communication channel of their choice. Rich’s latest deployment of integrating text into our customer service platform and outbound dialer has helped improved performance for many of our clients. His technical background and marketing degree tailor him for this position” stated Nathan Teahon, QCS Vice President. Continue reading →
January 11, 2017 (Aurora, NE) – Quality Contact Solutions, Inc. is celebrating its 10 year anniversary this month. In conjunction with the 10 year celebration, QCS owners, Dean and Angela Garfinkel announced today that Nathan Teahon has been promoted to Vice President. In his expanded role, Nathan is responsible for leading all telemarketing operations, including client services, I.T. management, performance management, and profit management. “We’re thrilled to be celebrating 10 years in business. We are so thankful for our clients, employees and vendors that have made our success possible. Nathan has been instrumental in the growth over the past 10 years at QCS. His passion for creating win-win-win relationships and results is inspiring. As a highly competitive person, Nathan brings his “A” game to work every day, ensuring that each of his clients wins on a daily basis. We’re excited to expand Nathan’s role within the QCS organization,” stated Angela Garfinkel, President. Adding “Over the last 10 years QCS has achieved so many significant milestones thanks to our leadership team and our front line’s dedication to the business, including becoming PCI Level 1 certified and WMBE certified. “As we celebrate our 10th anniversary in 2017, we’re committed to ensuring our clients receive unrivaled results in terms of quality and return on investment. Promoting Nathan to Vice President is a natural progression in our organization’s maturation and growth. We are lucky to have such a deep bench to promote from within. Nathan is an exceptional leader and we’re excited to empower Nathan to lead our organization at a higher level as we continue to increase our company’s breadth and depth.” added Dean Garfinkel, COO. “I’ve been with QCS for 9 of the past 10 years. I couldn’t be more proud of what we’ve accomplished and I look forward to continued growth and innovation for our clients,” stated Teahon. Nathan is a true, born and bred telemarketer. He grew up in the business and intimately knows (and has played) every position on the field, including supervisor, quality assurance, call center manager, program management, account management, and call center psychologist. Nathan Teahon and his wife Desiree’ have a daughter Londyn age 7 and a son Talon age 12. They live in Aurora, Nebraska. Desiree’ is the Assistant Principal and Learning Coordinator of the local elementary school. About Quality Contact Solutions Quality Contact Solutions conducts high quality, telephone-based outbound marketing programs for large and medium businesses and associations. We conduct outbound marketing calls to cross-sell existing customers, renew existing customers, renew memberships, win-back lapsed members or customers, promote conferences, and to upsell customers with new products or services. In addition to generating results with a high return-on-investment, our management team includes telemarketing regulatory compliance experts. We are a PCI Level 1 certified organization with 10 years of client success stories. www.qualitycontactsolutions.com Company Contact Dean Garfinkel, COO Quality Contact Solutions, Inc. firstname.lastname@example.org 516-656-5115
Aurora, Nebraska, USA – April 20, 2016 – The Professional Association for Customer Engagement (PACE) awarded Dean Garfinkel, Co-Owner of Quality Contact Solutions (QCS), with the prestigious Fulcrum Award during its annual convention in Orlando, Florida last week. The Fulcrum is the highest individual award that PACE gives for contributions to the industry, the Association, and commitment to Community Service.
PACE is a non-profit trade organization dedicated exclusively to the advancement of companies that use a multi-channel approach to engaging their customers, including contact centers, email, chat, social media, web and text. Their global membership allows members to view and connect with what is happening worldwide regarding customer engagement strategies. PACE holds an Annual Summit as well as National Convention & Expo to provide tools and networking opportunities for professionals in the Customer Engagement industry. Continue reading →
October 13, 2015 (Aurora, NE) Quality Contact Solutions, Inc. announced today that Rich Hamilton, Director of Implementation and Team Improvement Leader, has been certified as a Customer Engagement Compliance Professional (CECP). The CECP certification program is provided by the Professional Association for Customer Engagement (PACE). Hamilton is the second Quality Contact Solutions team member to earn this professional certification. Continue reading →