We believe in the benefits of active membership and participation in the industry associations.
Angela Garfinkel (formerly Angela Morris) currently serves on the Chapter Board for the American Teleservices Association's Midwest Chapter. In addition, Angela is active at the national level and is a frequent speaker, engaging audiences in such topics as regulatory compliance, multi-channel call center integration strategies, e-learning program implementation and best practices, and effective call center management solutions.
Angela is also a certified American Teleservices Association Self Regulatory Organization (ATA-SRO) auditor, having completed the auditor training and testing in September 2009.
QCS has been certified as a Woman Owned Business Enterprise through the Women's Business Enterprise National Council. In addition, QCS maintains memberships with the Society of Consumer Affairs Professionals and the Direct Marketing Association.
Dean Garfinkel is a member of the National Board of Directors and Treasurer of the American Teleservices Association, and was instrumental in developing and implementing the Self-Regulatory Organization (SRO), which has been credited by the Federal Trade Commission as a positive step in the teleservices industry.
What others say
"Dean has been a key person on the ATA National Board of Directors for the past 8 years. His call center and telecom technical expertise have both been invaluable to the board as a whole. Dean also has an excellent knack for negotiating contracts and creating new solutions for the industry."
"I have known Angela for almost 10 years. We have worked together both as client and vendor along with working on the ATA Mid-West Board. Angela has excellent knowledge and a solid understanding of the Teleservices Industry in terms of what it takes to provide quality performance based results from an operations and management perspective.
"Angela's expertise in Marketing and the Teleservices Industry has greatly aided the ATA Mid-West Chapter. Angela would be an excellent asset to any organization looking to improve their Teleservices operations."