Financial Services

Quality Contact Solutions is a PCI Certified Level 1 call center. Rest easy knowing we can pass any information security audit required by your organization.

PCI Level 1 Certification logoNot all organizations take data security as seriously as we do. Your I.T. and compliance departments will be happy when you select Quality Contact Solutions as your outsourced financial services call center partner. We make it easy.

Use outsourced call center services to:

  • Cross-sell or upsell existing customers
  • Set appointments
  • Conduct surveys
  • Inbound order taking

At Quality Contact Solutions, we can provide highly trained call center staff with years of hands-on experience in the financial services industry—from banks to accounting firms.

Our experience in Financial Services

Quality Contact Solutions conducts high quality inbound and outbound telemarketing programs for medium and large financial services companies.

  • Credit card cross-sell
  • Card enhancement programs
  • Financial services surveys
  • Insurance sales
  • Financial services appointment setting
  • Overdraft protection offers (Reg-E)

Whether you need to qualify inquiries from your lead sources or cold call a list of prospects, we can make the calls for you.

The scope of each program varies as every client has different needs. Our experience ranges from inbound sales/cross-sells/upsells of consumer identity protection to business cyber security protection. We also have extensive experience outbound calling customers to collect payment on overdue invoices. QCS specializes in converting customers that typically order via invoice to credit card.

In addition to generating results with a high return-on-investment, our management team includes telemarketing regulatory compliance experts. We are a PCI Certified Level 1 call center with 10 years of client success stories. We understand how important the protection of sensitive and confidential data is to our clients and our customers.

Rest easy knowing that QCS will take care of the details including:

  • Do not call regulation compliance
  • Non-ATDS solution for placing calls to wireless phone numbers.
  • Scripting and sales training experts on staff
  • PCI Level 1 compliant operations
  • Call monitoring to ensure the best possible customer experience
  • Customized training to ensure each telemarketing agent sounds like they are calling from your office
  • Daily reporting and secure data transfer to your team

Not sure if you’re getting the best results from your telemarketing vendor?  Give Angela Garfinkel a call today:  516-656-5118 to learn how your organization can benefit from a team of dedicated telemarketing professionals.