Quality Assurance Consulting

Whether you’re working to improve your telemarketing quality assurance program, build a new program from the ground up, or move towards an outsourced quality assurance model, let the team of experts at Quality Contact Solutions put our experience to work for you.

Our Telemarketing QA Consulting practice includes a team of seasoned call center consultants with real hands-on, real-world experience with establishing and running world class quality assurance programs.

Each telemarketing QA consulting client is provided with Best Practices and recommendations for a model that best suits the individual telemarketing call center.  Our proprietary Quality Monitoring Tool is leveraged to provide metrics that diagnose and document key weaknesses in your telemarketing call center.  With our experience and proven methodology, we can spend a few hours working with you to transform your quality monitoring program into a certified model of success.