Outbound Marketing

Quality Contact Solutions provides outbound marketing and call center solutions that achieve sales results. QCS specializes in business to business telemarketing sales.

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Why I love Telemarketing Services

From day to day, sometimes from minute to minute, nothing stays the same. I’m never bored! It’s been an ever changing industry – starting off with manual dialing with call lists on sheets of paper to where we are today and adapting to the advances in the modern world. The internet, dialer systems and the addition of cell phones has allowed information and communication to move faster and maintain a greater sense of connection. The technology challenges are only a part of it. The strict regulations associated with all the technology and being compliant has evolved over the years. While I was away from the Telemarketing Services business, there was a complete change in the regulations that impact placing calls to cell phones. Our outsourced telemarking partners have been required to upgrade their technology to ensure compliance with the new regulations. There are also the challenges of working with a diverse set of clients. I have to become knowledgeable on each company, and basically, it’s like becoming their employee. To be able to best meet their needs, goals and represent them the way they want to be represented – it’s important to really dig in to understand who they are and what they do. Whether it is an Association looking to renew memberships or an organization looking to grow their business, I have to be the expert.

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Great Results with Good Telemarketing Services Leadership

What does it take to be a good leader in telemarketing services? It’s an interesting question and it probably isn’t dramatically different than what makes a good leader in any industry. However, there are some quirks about managing telemarketing services, particularly outbound telemarketing, that does make it different. Here are five keys to good leadership in telemarketing services.

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Our Clientele

Quality Contact Solutions provides outbound marketing for a wide variety of companies, including:

• Allstate • Direct Marketing Association
• SHRM • Black Hills Energy

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Our Affiliations
WBENC Logo PACE SRO auditor logo
Pace Logo PCI certification logo
Customer Engagement Compliance Professional Logo BBB Logo

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