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Outbound Marketing

Quality Contact Solutions provides outbound marketing and call center solutions that achieve sales results. QCS specializes in business to business telemarketing sales.

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New at QCS

Using the Right Tool to Increase the Quality of Your Outbound Marketing Calls

Is your company’s quality call monitoring all about the Quality Assurance (QA) form? Did the representative use a rebuttal? Check. Did the representative offer features and benefits? Check. Did the representative upsell/cross-sell? Check. Many outbound marketing companies use the QA form to simply check off the boxes, but effective call monitoring consists of much more than just going through the motions. Quality call monitoring should identify coaching opportunities to help your representatives be more successful, which will make your clients happier.

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Maintaining Compliance with your Telemarketing Services

An important part of telemarketing services is being compliant with all related telemarketing laws and regulations. We want to share an article written by Karl Koster, Chief IP Counsel of Noble Systems and one of the National Board of Directors of PACE, the Professional Association for Customer Engagement about some of those proposed changes.

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Call Us Today 866-963-2889

Our Clientele

Quality Contact Solutions provides outbound marketing for a wide variety of companies, including:

• Optum • UnitedHealth Group
• Allstate • Direct Marketing Association

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Our Affiliations
WBENC Logo PACE SRO auditor logo
Pace Logo PCI certification logo
Customer Engagement Compliance Professional Logo BBB Logo

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