Outsourced Telemarketing

Quality Contact Solutions provides outsourced telemarketing and call center solutions that achieve sales results. QCS specializes in business to business telemarketing sales.
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Telemarketing Quality Assurance: Lessons Learned

A new program has started in your call center. Everything has gone as planned. Set up- check, training- check, calls begin- check. Now there are recordings piling up that you must listen to and critique, making sure quality is at its best. This can be a long and daunting task. As an Operations Manager for Quality Contact Solutions, last year I listened to thousands of calls. To make my monitoring time more productive, I’ve created my own cheat sheet of best practices. First off, I believe that telemarketing quality assurance is the heartbeat of any outsourced telemarketing program and if it flat lines, it can be the death of it. Here are the top 5 things to consider when creating quality assurance processes for any telemarketing program, whether its B2B telemarketing or B2C telemarketing:

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Our Clientele

Quality Contact Solutions provides teleservices solutions for a wide variety of companies, including:

• Optum • UnitedHealth Group
• Allstate • Direct Marketing Association

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